Cancellation Policy

At kartail.com, we understand that sometimes plans change. That’s why we offer a cancellation policy to provide you with flexibility when you need it. Please read the following cancellation policy carefully to understand how cancellations are handled for your orders.

Cancellation Period

You have a cancellation window of 12 hours from the time of placing your order to request a cancellation. If you decide to cancel your order within this time frame, please follow the steps outlined in the “How to Request a Cancellation” section below.

Refunds

If you cancel your order within the 12-hour cancellation period, you are eligible for a refund. Refunds will be processed within 4 business days from the date of cancellation. Please note that it may take additional time for your financial institution to credit the refund to your account, depending on their processing times.

How to Request a Cancellation

To request a cancellation within the 12-hour cancellation period, please follow these steps:

1. Log In: Log in to your Stylo Jewellery account if you have one. If you don’t have an account, please proceed to step 2.
2. Contact Us: Contact our customer support team via email or phone, providing the following details:
   • Your order number
   • The reason for cancellation
3. Confirmation: Our customer support team will confirm the cancellation request and guide you through the next steps, including the expected refund timeline.

Important Notes

• Cancellations requested outside of the 12-hour cancellation period will not be eligible for a refund.
• Customized or made-to-order items may have different cancellation policies, which will be communicated to you at the time of purchase.
• If your order has already been shipped at the time of cancellation, you will need to follow our return policy for eligible refunds.

Contact Us

If you have any questions or need assistance with canceling your order, please don’t hesitate to contact our customer support team:

www.kartail.com/

We are committed to providing you with exceptional service and ensuring a smooth cancellation process when necessary. Thank you for choosing Stylo Jewellery, and we look forward to serving your jewelry needs.

Last Updated: 09/03/2023

By placing an order with kartail.com, you acknowledge that you have read and agree to our Cancellation Policy.